Our Policy

The 180 Degrees Trust is committed to providing an excellent service which is responsive to any concerns or complaints by clients, their family/whanau and other stakeholders by ensuring that all concerns and complaints will be attended to promptly, respectfully and professionally and seek to bring effective resolution to all parties concerned.

While our organisation is focused on providing the best possible services for clients, there may be occasions when practice does not meet certain standards or expectations and a person (complainant) wishes to raise a concern or make a complaint. 

Lodging a complaint

If you wish to lodge a formal complaint with the Managing Trustee, please download and complete this form. Once complete, you can either email it in to our Managing Trustee, or post it to:

180 Degrees Trust

P.O Box 36 216


ATTENTION: Managing Trustee

Alternatively, you can fill out a complaint form online by clicking on the button bellow which will be sent directly to our Managing Trustee. 

For complaints that may be directed at the Manager or need to be raised to the Board, please download the complaint form and address it to the Board of Trustees Chairperson, Humphry Rolleston and email it directly to humphry@assetmanagement.co.nz.